As one may expect from a newly launched service, there have been some teething problems, but FNB’s e-mail and telephonic support channels have proven to be efficient and helpful.
Putting aside gripes regarding the usability of the service, if you’re considering signing up for it then this article will give you an idea of what the experience is like.
Phase 0: Have a verified PayPal account
Before you get started you’re going to need a verified PayPal account.
Later on you’ll also need proof of identity, residence, and a recent bank statement, preferably in electronic format.
Phase 1: FNB online banking profile sign-up
Once you have a verified PayPal account, proceed to FNB’s “GotPaid” website and click the “Register for FNB PayPal Service” button on the top right of the page.
Select the type of account (individual or business) you want to register, and then specify whether you bank with FNB or not. For the purposes of the article we’re assuming that you don’t bank with FNB.
After you click “Submit” you’ll be presented with a registration form. You’ll need to provide all the usual information requested when signing up for financial services.
You will also specify a username and password for your FNB online account. The username must be between 8 and 30 characters long, while the password must contain mix of alphanumeric characters (capital and lowercase) as well as a special character. Consecutive characters aren’t allowed in the password either.
When you’ve submitted the registration form you’ll be asked to confirm all the information you’ve provided. It’s probably a good idea to double check things.
A confirmation page will then be displayed, which FNB recommends you “print for your records.” They also let you download it in PDF format.
The confirmation page tells you where to submit your FICA documentation (proof of ID, residence, and banking). If it specifies the address [email protected], ignore it. The correct address is [email protected]
Now you wait for FNB to validate your account.
Phase 2: Linking PayPal to your bank account
FNB should send you an e-mail to let you know that your FNB Online Banking profile has been validated. Once this has happened you should be able to link a PayPal account to your non-FNB bank account.
To link your accounts you’ll have to fill in another registration form, which you can access as follows:
- Log into your newly validated FNB Online Banking account and either click “Continue” twice or go to the “Accounts” tab.
- Click “PayPal Services” in the menu on the left.
- Click “Link PayPal Profile”
You will be presented with another form to fill in, which you need to correct and complete as necessary.
When you type a branch code the name of your bank should automatically appear. You don’t need to provide a fax or telephone number to proceed.
Click “Continue” and confirm that everything is in order on the following page. Click “Confirm.”
Unblock the popup (all decent browsers should block it by default if you haven’t already allowed popups from FNB’s online banking portal) and log into your already verified PayPal account.
A screen will appear as FNB attempts to link everything, followed by a confirmation screen. Click “Finish.”
According to FNB it takes about 24 hours to verify that the account belongs to you and that the verification may involve “a small transaction being sent to your account if the automatic verification is not successful.”