South Africa’s abysmal driver satisfaction ranking

Waze has released its second annual global driver satisfaction index, adding South Africa to the country rankings and Johannesburg to the city rankings.

South Africa ranked 26 out of 28 countries, with only road quality and safety achieving satisfaction scores above 5/10. Johannesburg ranked 172/186 cities.

To determine satisfaction scores, Waze said it analysed the following factors: traffic, road quality, road safety, driver services, socio-economics, and “wazeyness”.

These scores were calculated as follows:

  • Traffic: traffic jam length, average commute length, speed during rush hour, construction density, and road closures.
  • Road safety: number of accident reports, danger reports, and weather reports.
  • Road quality: number of road problem reports and total length of freeways.
  • Driver services: number of petrol stations, car service locations, and parking lots.
  • Socio-economics: Fuel price and the ratio of cars to the population.
  • Wazeyness: thankfulness of Waze users by number of “thumbs up” received on reports and mood score average.

Waze 2016 global driver satisfaction index - South Africa

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South Africa’s abysmal driver satisfaction ranking