Uber launches pilot for seniors and people with special needs

Uber has launched an UberASSIST pilot in Cape Town, which will cater to riders with special access needs.

“UberASSIST is a new option that caters for senior riders and riders with access needs. It aims to step up and offer assistance to those that require it when travelling from one point to the next,” said Uber.

UberASSIST aims to be an “affordable alternative for those with access challenges”.

The company has partnered with DGMT to launch the service, and has “invited only the top-rated driver-partners to be part of the UberASSIST pilot”.

Drivers interested then opted in to the pilot.

“When requesting a ride, special needs riders can contact the UberASSIST driver-partner ahead of time to inform them of any unique requirements,” said Uber.

UberASSIST vehicles do not have wheelchair accessible ramps, and therefore cannot accommodate motorised wheelchairs at this stage. Riders are permitted to bring along their “service animals”, however.

Now read: Uber public relations chief quits

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Uber launches pilot for seniors and people with special needs