Uber South Africa has stated that it needs more support from the authorities and policy makers to protect its customers and drivers.
Uber spokesperson for Africa Samantha Allenberg said the company is doing all it can to keep Uber safe for users, following reports of intimidation against riders and drivers in Gauteng.
Reports of passengers being prevented from using Uber in Pretoria by metered taxi drivers surfaced this morning, following an ongoing dispute between Uber drivers and taxi drivers.
Police were reportedly at one of the incidents this morning, but did not intervene.
Allenberg said Uber is aware of the reports of intimidation and is working with private security and the SAPS to resolve any issues.
“Incidents are isolated and business continues as normal. While we are doing all we can to assist in preventing incidents, we cannot do this alone – we need more support from the authorities and policy makers to help prevent and condemn these terrible crimes,” said Allenberg.
“Everyone has the right to be safe… and while no means of transportation can be 100% incident or accident-free, our technology makes it possible to focus on safety for riders and drivers.”
“Violence only underlines why people are increasingly choosing safe, reliable alternatives like Uber.”
She said Uber has hired additional security response teams in areas where driver-partners and riders have reported intimidation.