Uber’s problems at the Gautrain

Uber’s ongoing feud with meter taxis continues to present problems for riders and drivers at Gautrain stations, where Uber displays a warning when riders open the app.

A rider recently told MyBroadband that Uber drivers refused to pick him up at the Centurion Gautrain Station.

The Uber user said drivers told him to meet them at the Gerhard Street entrance rather than the drop-off point at the station.

The rider had just arrived back from a flight with heavy luggage, and did not wish to undertake the walk.

Of the four Uber drivers who responded to the ride request, three cancelled after they were asked to use the Gautrain pickup area.

After each driver-side cancellation, Uber automatically finds a new driver without offering the option for a rider to cancel the trip.

The fourth Uber responded to the rider’s request, but ended up waiting in front of an office building 400 metres down the road.

This gave the rider an opportunity to cancel his trip and pay the cancellation fee.

Catch the bus

The rider decided to use a Gautrain bus instead, and while at the bus stop, he observed what appeared to be a Gautrain security guard blocking passengers from catching their Uber.

A second guard then walked to the car and appeared to ask him to leave.

The Gautrain company said its guards would not have asked an Uber to leave the premises, nor blocked passengers from catching their ride.

“At Centurion Station, in particular, Uber drivers are allowed to pick up or drop off passengers inside the station,” said a spokesperson for Gautrain.

“However, given the ongoing feud between the metered taxis and Uber, many Uber drivers prefer to pick up or drop off passengers away from the station.”

Uber said it is working with the Gautrain to address issues raised by passengers and drivers.

“We continue to engage with Gautrain management about a safe and efficient drop-off/pickup zone for drivers and riders,” said Uber.

“At Sandton Gautrain Station, pickups are now at 115 West Street. We have contracted private security to patrol and stand at the stations.”

Now read: Uber launches new safety features in South Africa

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Uber’s problems at the Gautrain