Uber South Africa adds call-back line for safety

Uber South Africa has added an incident response team (IRT) call-back line for safety-related incidents.

The new feature has been in testing since December 2017 and will provide riders with 24/7 access to Uber’s global incident response team.

This allows riders to submit a ticket for critical safety incidents or accidents through the app and receive a call back in minutes.

“With the introduction of the IRT call-back line, we are able to help riders speak with our dedicated IRT within minutes,” said Uber.

Uber riders can access the IRT feature by:

  • Clicking “Trip and fare review”.
  • Select the trip in question.
  • Select “I had a safety-related issue”.
  • Submit a ticket through the node.
  • The rider will receive a call within minutes.

Now read: UberEATS to launch across 100 new cities

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Uber South Africa adds call-back line for safety