The South African Fraud Prevention Services (SAFPS) is launching a shared imposter voice bank to protect clients from fraudsters.
SAFPS has partnered with biometric authetication solutions provider OneVault to identify voices and cross-reference calls with a watchlist of known fraudsters.
“Voice authentication is as accurate as a fingerprint and eliminates the need for an individual to be physically present to conclude a secure transaction,” said OneVault CEO Paul Hutton.
“In the case where a legitimate customer is calling, the agent is able to identify the customer quickly and securely through a matched voice print,” he said.
This initiative will be piloted for six months with selected SAFPS partners before it rolls out nationally.
“SAFPS has identified an innovative application to combat fraud through contact centres. Most fraud cases touch a contact centre at least once,” said Hutton.
“The implementation of a shared imposter voicebank will have a substantial impact on combating this type of fraud.”