FNB fraud warning
FNB has warned South Africans about fraudsters using remote access software to take over people’s smartphones, computers, and banking profiles.
These criminals use a multi-layered approach to con victims, as they have to convince them to download and install software on their PC or mobile device.
FNB shared an example of how remote access scams work, and they begin with a fraudster calling a victim, offering to help block any fraudulent transaction.
However, to do this, the caller asks them to download and install “protective” software on their device. Unbeknownst to the victim, this software contains remote access malware.
Once the software is installed and running, the fraudster asks the customer to sign in to their online banking profile.
“After logging in, the customer’s PC goes blank. Shortly afterwards, they start receiving one-time PINs (OTPs) on their phone to confirm transactions they did not perform,” FNB said.
“The fraudster then reassures the customer that these are fraudulent transactions and requests that they forward the OTPs to them so that they can block them immediately.”
However, the caller then uses the OTPs sent to them to process the transaction and steal funds from the victim’s account.
This is just one way in which malicious actors can gain control of a victim’s device and banking profile. Another common technique is through sponsored adverts on social media.
For example, a social media user sees a sponsored advert for an app that provides free access to satellite streaming services.
After clicking the ad and providing the requested information, a “consultant” calls the victim and guides them through the process of downloading the app.
However, the app they get victims to install is malicious. Upon opening the app, the victim’s phone will freeze and restart, by which time fraudsters will have likely gained access to their banking profile and drained funds.
Keeping your bank account safe
FNB emphasised that it will never ask customers to share OTPs to reverse pending transactions or to block banking profiles.
“If someone calls you, claiming to be from FNB, and offers to help you install software on your PC to protect you, or asks you to call the bank to release a payment, please end the call,” FNB said.
After ending the call, recipients should immediately contact the FNB fraud contact centre to inform them of what happened.
“Never disclose sensitive information, such as your username, password, card, and PIN details to anyone — not even a bank official,” FNB added.
FNB customers can report fraud through the banking app or by calling 087 575 9444. Its customers can also report phishing emails to [email protected].
In October 2025, Chris Boxall, FNB’s head of card transactions, industry, and fraud detection, shared additional tips on protecting customers’ bank accounts.
He said being informed about how scams work is one of the best forms of protection and better equips customers to identify red flags before they become problematic.
“Yes, an FNB Virtual Card or our Smart Alerts can give you peace of mind. But the real difference comes when you make fraud awareness a part of your everyday routine,” Boxall said.
In addition to remote access scams and malicious software, fraudsters employ various other techniques to get victims to divulge sensitive information.
Therefore, Boxall advises not to click on email or SMS links, especially if your phone has been stolen. Secondly, if you are called by someone claiming to be from FNB, don’t panic.
This is because fraudsters rely on people acting hastily in a state of panic. Boxall also advises customers to carefully review the wording of OTP requests and keep software and devices up to date.
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