South African mobile technology brand AG Mobile has launched the Ghost, which it says is the first Android smartphone with a lifetime warranty.
AG Mobile said it guarantees that it will replace any faulty device for the lifetime of the phone, plus three years after the phone has been discontinued.
The warranty includes the free replacement of two cracked screens and the promise of a 24-hour replacement phone in major centres across the country.
“We understand the frustration associated with a malfunctioning device, as well as the negative impact it has on productivity, communication, and the pocket,” said AG Mobile.
“So we came up with a solution to ensure our customers have access to telecommunications via a quality product and extended power supply, and if there’s any issue, that there’s minimal downtime.”
The AG Mobile Ghost comes with limited edition in-ear pieces, a car charger, a 7,500mAh power bank, and a protective cover. According to the company, these accessories are valued at R1,500.
“Furthermore, as part of our commitment to our customers’ experience and the Ghost’s lifetime warranty, we’ve established a seven-day-a-week dedicated Ghost call centre.”
AG Mobile said it will advise customers on how to transfer their data, after which a courier will be dispatched to collect the damaged device and replace it with a new one.
The Ghost’s specifications are detailed below.
|Specifications||AG Mobile Ghost|
|Operating system||Android 4.4.2|
|Display||5.5″ 720p (720×1280)|
|Processor||1.3GHz quad-core MTK6582A|
|SIM type||Dual SIM (micro)|
Asked how the warranty for the Ghost is funded, AG Mobile said that they will be funding it internally.
The design lifetime of the phone is 2 years.
This means that with the extra 3 years included in the warranty, the phone will be guaranteed for 5 years.
The AG Mobile Ghost is currently exclusive to Cell C, available on the Epic 200 with Contract Buy-out for R389 per month, and Epic 150 for R349 per month.
Neither of the Ghost’s two micro SIM slots are locked to the Cell C network.
Questioned about when their exclusivity agreement with Cell C would end, AG Mobile said that Cell C has the option to extend it indefinitely.
Should Cell C choose to no longer sell the device, AG Mobile will consider other options, including selling the device at retail.