The Sony Xperia M4 Aqua is currently the best-selling product on Orange South Africa’s online store. It is also the device with the most returns.
That’s the word from Orange Horizons South Africa country manager Blake Levitan.
Speaking at a recent media event, Levitan said the waterproof nature of the phone comes into play, but stopped short of saying that water damage was main reason for returns.
Orange said they use the same repair centres as Sony in South Africa when dealing with returned products.
“Our standard process is to send a return into the repair centre where the fault is assessed.”
In the case of a cracked screen or water damage, the repair centre decides whether the fault is covered under the warranty and standard manufacturer guidelines for that product.