Market research firm J.D. Power and Associates has found that many drivers use their smartphones for directions, due to frustration with the built-in GPS units which came with their vehicles.
Navigation systems scored the worst in the in-vehicle technology section of the survey the firm conducted, scoring 687 out of 1,000, stated CNN.
Just under 66% of drivers who have a built-in navigation system said they still used their smartphone for directions when driving.
Almost a third of the drivers also admitted to trying their car’s navigation system for under two weeks before giving up and moving to their phone.
“Tedious” menus when entering an address, poor “point of interest” systems, and frustrating voice command functionality were among the complaints from drivers.