Apple offers free repairs for iPhone 11 screen problem

A number of Apple iPhone 11 devices have experienced problems with their screens where the display stops responding to touch inputs.

In a statement published on its website, Apple confirmed the issue and said it would offer free display replacements to owners of affected devices.

“Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module,” the company said.

Affected devices were manufactured between November 2019 and May 2020.

Customers who believe they are experiencing this problem can use the serial number checker on the Apple support page for the issue to determine if their device is eligible for a display module replacement.

“If so, Apple or an Apple Authorized Service Provider will provide service, free of charge,” Apple said.

“If your iPhone 11 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service.”

“In some cases, there may be a cost associated with the additional repair,” Apple said.

The company added that this programme covers affected iPhone 11 devices for 2 years after the first retail sale of the unit.

iPhone 12 trade-in programme

iStore South Africa recently announced local pricing for the new iPhone 12 range, which will be available from 18 December 2020.

iPhone 12 devices are offered on contract and prepaid from the iStore, and South African customers can also trade in their old iPhones for a discount on one of the new handsets.

Customers can get the following amounts off their iPhone 12 purchase when they trade in their old devices:

Maximum trade-in values
iPhone 8 64GB R4,000
iPhone X 64GB R6,500
iPhone XR 64GB R7,200
iPhone XS 64GB R8,500
iPhone XS Max 64GB R10,000
iPhone 11 64GB R9,000
iPhone 11 Pro 64GB R11,000
iPhone 11 Pro Max 64GB R12,000

iStore South Africa also offers free iCarePlus for all customers who purchase or upgrade their iPhone at iStore.

iCare Plus includes a screen replacement and a one-year Extended Warranty (2 years in total) valued at R1,999.

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Apple offers free repairs for iPhone 11 screen problem