Microsoft has blocked Windows 7 and 8.1 users with an Intel 7th-Gen or AMD Ryzen processor from updating their operating systems.
The company said Windows 10 will be the only supported Windows platform for the newest range of Intel and AMD processors – although the Intel chips still functioned with older versions of the operating system at launch (after a bit of tweaking).
Users with a 7th-Gen or Ryzen processor who attempt to scan for or download updates are greeted with an error message:
Unsupported Hardware. Your PC uses a processor that isn’t supported on this version of Windows and you won’t receive updates.
Users may also receive an unknown error message when attempting to search for updates on an older version of Windows.
According to Microsoft’s support page, the error message is a result of the Windows 10 support policy.
Microsoft recommends that users who encounter this message resolve the issue by upgrading to Windows 10.