Microsoft has cut support for select 2-in-1 PCs sold in 2013 and 2014, ZDNet reported.
These computers were able to upgrade to the Summer 2016 Anniversary Update of Windows 10, but when attempting to install the March 2017 Creators Update, they failed with a troubling message: “Windows 10 is no longer supported on this PC.”
ZDNet said the issue appears to affect computers built on Intel’s Atom Clover Trail processors.
When Microsoft launched Windows 10, it aggressively pushed people on older Windows to upgrade, even scheduling upgrades automatically.
Acer confirmed on its site that the following Clover Trail processors are incompatible with the Windows 10 Creators Update:
- Atom Z2760
- Atom Z2520
- Atom Z2560
- Atom Z2580
“Microsoft is working with us to help provide compatible drivers to address this incompatibility. If you install the Windows 10 Creators Update, icons and text may not appear at all, or may show up as solid blocks or bars,” said Acer.
“If you have already installed Creators Update and are experiencing problems, you can use Windows 10 recovery options to restore your system to the previous build.”