RIM faces class action lawsuit after BlackBerry outage

BlackBerry users have filed a class action lawsuit against Research in Motion (RIM) after an extended BlackBerry outage left customers unable to access internet based services such as email and BlackBerry messenger (BBM).

The suit was officially filed by the Consumer Law Group in the Quebec Superior Court “on behalf of individuals who have BlackBerry smartphones and who pay for a monthly data plan but were unable to access their email, BlackBerry Messenger service (BBM), and/or Internet for the period of October 11 to 14, 2011.”

It focuses on: “RIM’s failure to take action to either directly compensate BlackBerry users or to indirectly compensate BlackBerry users by arranging for wireless service providers to refund their customers and to take full responsibility for these damages.”

RIM co-CEO Mike Lazaridis offered a public apology for the RIM outage, and RIM has offered free limited tech support as well as a number of premium apps for free as compensation for the downtime. RIM however has no plans to reimburse users for the downtime.

Read the full story over at: Boy Genius Report.

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RIM faces class action lawsuit after BlackBerry outage