Telkom dogged by network problems
Network failure between Rosebank and Belville also caused major problems for Internet users yesterday afternoon. Websites hosted on the Verizon (old UUNet) backbone were severely affected.
While one can accept that outages can occur, the frequency and length of these outages are of concern.
This begs the question about Telkom’s ability to handle the additional ADSL users and the associated fault management required with increased broadband penetration.
Many people have questioned the aggressive staff cuts from Telkom over the past few years.
The long waiting period for ADSL installations and poor fault repair times might be an indication that the current technical staff is overloaded and unable to handle the growing load.
Telkom is currently in negotiation with unions regarding more staff cuts, and one can but hope that these issues are raised so that the decisions made do not only serve the interests of shareholders.
Despite trying to contact Telkom’s communications department telephonically and through email, nobody from the monopoly could be reached for comment.
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