Samsung repairs start moving again
Chantelle Wagenaar, Ixia customer services manager, says the 2500 phones that had to be transferred from Combase to Ixia were entered into the Ixia system over a period of four days.
“We had to work late nights and early mornings to get it done, but all the phones are on our system now,” she says.
Ixia is awaiting spare parts for Samsung phones, which are expected to arrive late Friday or early Saturday morning. Wagenaar says the 2500 phones are at various stages in the repair process with some awaiting assessment; others are awaiting approval from owners before repairs begin, while repairs on assessed cellphones which owners have given the go ahead for will begin when the parts are received.
She says it is unfortunate that Combase continued to receive cellphones for repair right up until it went into liquidation which has seen some users waiting for almost two weeks to receive any information about their cellphones after customers were not informed about the liquidation.
“This is the problem we have inherited as the new service partner and it is just something we have to deal with,” she says.
According to Ixia’s website, it repairs Alcatel, Motorola, Sony Ericsson and Sagem cellphones for OEM’s, network providers, service providers, dealers and end users as well as refurbishing cellular phones.
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