Facebook users not as happy as Google+ users
Customer satisfaction onFacebook is down since 2011, after a survey showed that many Facebook users scored their experience a little lower than last year.
According to the new numbers, Facebook’s rating dropped 8 percent to 61 on a 100-point scale, while Google+ made its index debut with a 78 – putting it in-line with Wikipedia.
Reasons are said to be related to users being happy that Google+ doesn’t focus on advertising, and provides better privacy and a better mobile experience.
On the other hand, Facebook users have complained about ads, privacy concerns and the constant interface changes.
It’s the first appearance of Google+ on the customer satisfaction index, and is currently at the top of the list.
Customer satisfaction index of social networks
Source: Cnet
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