Update your mobile software over the Internet
The Nokia Software Updater offers the same updates customers would receive at Nokia Service Center. The added advantage is the convenience, as you can now easily perform the update yourself from any location with an Internet connection, at a time suitable for you.
In the future, every new S60 product will be compatible with Nokia Software Updater. At the moment the application is available for selected Nokia devices including Nokia 6630, Nokia 6680, Nokia 6681, Nokia 6682, Nokia N70 and Nokia N72.
From September 1st onwards, the owners of Nokia N71, Nokia N73, Nokia N80, Nokia N90, Nokia N91, Nokia N92, and Nokia N93 can also enjoy the ease of updating their software themselves.
Several Mobile Phones and Enterprise Solutions devices will also be introduced during this fall. However, Nokia Software Updater is already available for all of the above mentioned models on the application intranet pages.
Peter Robertson from Multimedia Customer Care hopes that Nokia customers will welcome the application with great interest.
“The update is made as customer-friendly as possible. All you need is a PC and the standard sales-pack data cable – no dongles, no adaptors, no fuss. A typical update takes around 30 minutes. And you don’t need to wait for your device to be returned from Nokia Service Center,” says Peter.
In the future, more and more software updates will be done over the Internet. In fact, the number of software updates carried out in the Customer Care Network’s Service Centers is expected to be reduced by up to 60%.
The launching of the application is also expected to lower the overall device return rate and thus reduce the warranty costs.
The application has been developed by Technology Platforms’ Test and Service Solutions team with the supporting delivery service provided by CMO Customer Care, CMO Delivery Solutions and BI.
The Nokia Software Updater can now be downloaded from the Nokia UK product support Internet pages . In addition, the application will be promoted on all the country and area websites within the next couple of months.
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