Great uncertainty surrounding MNP
The general Vodacom helpdesk, and not the line dedicated to MNP, informed the caller that unfortunately they could not assist as the “system was not activated yet” but it seems that things were looking rosier later this morning.
According to Dot Field, communications executive at Vodacom, the system is however working well and Vodacom are welcoming new customers in by the droves.
MTN helpdesk knew exactly what was needed for MNP and directed the caller to the closest dealership providing specific details as to the process forward.
CellC’s helpdesk was also called, but since the system was not available late at night we were unable to get their view on matters. Later in the day CellC stated that a subscriber wanting to move needed to approach a CellC dealership and their new account would be activated within 24 hours.
Costs involved
All operators have indicated that they will be carrying the cost of porting to their network, but it appears that this does not necessarily mean that MNP will be completely free.
Both MTN and Vodacom’s helpdesks indicated that there will most likely be a charge of around R 100-00 for a new SIM when migrating to their network.
CellC’s helpdesk stated that it will cost the customer leaving their network and hopping on to their network nothing if they are a prepaid customer. Helpdesk did add that individual dealerships may charge a fee but CellC itself does not charge.
The exact costs involved, if any, in switching to another network are unclear and the situation quickly becomes complicated if a user is on a contract.
The hype and drama surrounding MNP is only just unfolding and it will be interesting to observe how it plays out and who gains the most customers through this long awaited intervention.
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