Some cellular operators slow to process migrating subscribers
When switching networks, subscribers are given a new SIM card by the new network provider.
However, one subscriber said he switched from one network to another and had both prepaid SIM cards working for a week before the old line was disconnected.
Cell C’s senior manager for carrier relationship, Mike Falconer, admitted that there had been "some technical problems with certain ports".
According to an industry source, about 300 potential customers to Virgin Mobile were unable to join because of technical problems.
Nicholas Maweni, Virgin Mobile’s spokesperson, said the group was unaware of the technical glitches, but stressed that mobile number portability was new and that there would be problems. He said Virgin Mobile was "doing well".
Vodacom’s spokesperson, Dot Field, said it had not experienced any technical problems, but admitted that mobile number portability take-up had been "remarkably slow".
World Wide Worx analyst Steven Ambrose said that mobile number portability take-up would be slow with about 500 000 of the estimated 32 million users switching to other networks.
"But it appears they [network operators] are getting over the hump."
MTN was not available for comment.
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