Accessing Cell C services problematic for ported subscriber
It seems that the anonymous user who ported to Cell C from another network wanted to use their C-Juice webpage, where Cell C subscribers go to download ring tones, games etc.
The subscriber stated that he received the following error message: “Pls note that this service is currently only available to Cell C subscribers. You can use the same credentials used when logging onto the Cell C website.”
Despite the fact that his details are correct as he is able to login into the Cell C website, the C-Juice webpage will not accept his number.
According to Cell C this is an isolated incident as they have not received reports on their system of MNP related faults.
“The problem being experienced by the customer appears to be an isolated incident as we have not received any complaints of this nature. I would like to encourage the customer to contact our customer service department and log the problem so that it can be properly investigated and the fault rectified,” said Vanashree Pillay, spokesperson for Cell C.
Vodacom responded that to date they have not picked up significant problems with MNP on their network.
MTN unfortunately did not provide any feedback.
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