Forum representatives moves up
iBurst loses customer support kingpin
Ed Hall, the respected face of customer support at iBurst, has accepted a senior position in the international call centre industry.
Hall has vast experience and an in-depth knowledge of the international outsourced call-centre industry, and he said while the decision to leave iBurst was certainly not easy it was a logical step to further his career.
Hall was a highly esteemed member of the broadband community, and comments like “he will be missed and not an easy character to replace”, “Sad news” and “it was always good to know you had someone who would really deal with your problems at iBurst” dominated discussions about his departure.
MTN’s forum representative accepts another position
Clive McKnight, known on the forums as MTN Data Dude, is also moving up the career ladder and has accepted a position in the Network Group within MTN.
Within a short period of time McKnight gained the respect of MTN’s broadband subscribers by providing excellent support and displaying a superior knowledge of the company’s data products and services.
While comments like “This is truly a sad day for us MTN users” and “how will we survive without the dude” reiterated McKnight’s impact on MTN’s data support, forumites wished him well in his new position and thanked him for his great support.
MTN is in the process of announcing McKnight’s replacement.
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