Telkom defends ADSL capping claims
At the last Telkom analyst day Steven Hayward, Managing Executive for Retail and Marketing, said that “We don’t have a hard cap on it [ADSL], we have what we call a soft cap,”.
He further stated that “…in fact, we have not switched off any customers as long back as I can recall. So we don’t switch them off.” These claims did not go down well with consumers, many of whom have been capped while using Telkom’s ADSL service.
“So much disgusting Telkom spin and lies to comment on, it is hard to know where to start”, “Obviously if you repeat a lie to yourself enough times you can believe anything is true” and “My work has been hard capped a lot in the last couple of months. So hard, in fact that not even email is working,” were some of the comments emanating from consumer circles. Clearly, Telkom’s subscriber base is not happy.
Hayward sticks by his claims
Hayward however sticks to the capping claims, saying that “There is nothing contradictory regarding previous statements on the issue of Telkom’s capping policy.”
“TelkomInternet has not hard capped any subscriber at 3 GB or any of other the service thresholds. Instead, Telkom has always endeavoured to keep as many subscribers online (soft capping) for as long as possible, unless this interferes with the collective threshold,” Hayward explains.
“In short, therefore, TelkomInternet effects capping (soft capping) at overly high usage as this defeats the objective of sharing. The objective is to keep as many subscribers online for as long as possible as opposed to only a few subscribers,” Hayward said.
Hayward also pointed out that ‘Importantly, since December 2006 TelkomInternet has been trialing restrictive access versus hard capping.’
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