SEACOM fault update

The SEACOM submarine cable failure which started on Monday morning has made headlines worldwide, disrupting Internet services across the East Coast of Africa.

Early investigations revealed that a repeater on segment 9 of the SEACOM cable was to blame for the problems, affecting traffic towards both India and Europe.

SEACOM has now provided an operational update, saying that its technical team has identified the exact location of the fault and that the repair process has been fully mobilised.

“The faulty section of the cable is at one of the deepest points along its route, some 4700m below sea level. This may require for robotics to be deployed to locate and retrieve the cable for repairs to be undertaken on board the specialised repair ship before replacing the cable back on the ocean floor,” SEACOM said.

“The specialised repair ship is being deployed but information on its whereabouts and the exact timeline of the repairs cannot be made available as the repair process is managed by the contractors. This is common practice in the industry.”

Whilst the repair process is expected to continue for several days, SEACOM said that the actual completion date remains unknown due to several factors such as transit time of the ship, weather conditions and time to retrieve the cable.
“SEACOM has successfully sourced and activated restoration capacity on other cable networks servicing eastern and southern Africa and will continue to work closely with all parties to ensure that restoration capacity is made available to additional clients requiring it,” SEACOM concluded.

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SEACOM fault update