SEACOM said an expected repair date for its cable outage is yet to be confirmed.
The marine fault affecting the subsea cable system happened on 8 April at around 19:00, and is located west of Djibouti in the Red Sea.
“The impact of the incident is that all linear transmission traffic on the east coast of Africa to and from Europe will be affected,” said SEACOM.
“The repair vessel is currently in port loading spares and acquiring the necessary permits.”
“A repair date will be confirmed once permits have been received.”
“Customers with IP or other managed network services will remain unaffected, but could experience higher latencies with possible degradation of service”.
SEACOM said it is working to establish restoration options for customers who have requested them.