Severe weather in Gauteng and KwaZulu-Natal has resulted in a significant increase in network faults, said Openserve.
It stated that the weather has “wreaked havoc” on infrastructure, and services in the West Rand in Gauteng have been hit particularly hard.
“This is because Gauteng has a high water table which has led to flooding of Telkom’s underground infrastructure,” it said.
“The flooding has restricted workmen from accessing the fault zone and will cause delays in repair times.”
The damage to infrastructure in KwaZulu-Natal includes buildings, and indoor and outdoor core and access network infrastructure.
“Overhead cables have also been affected, with [tree] branches breaking or falling onto overhead cables with resultant damage.”
Openserve advised residents and businesses to report faults via their respective service providers.