A recent survey conducted by consumer website MyBroadband (http://mybroadband.co.za) sheds light on how consumers view the country’s largest telecoms and broadband providers.
Two hundred tech-savvy consumers completed an online survey in June 2008 in which they were asked to rank the seven main telecoms and broadband providers from best to worst. The seven providers – all of which are in line for individual electronic communications network services (ECNS) licences from ICASA – are Telkom, Neotel, Vodacom, MTN, Cell C, iBurst and Sentech.
Vodacom was rated the top telecoms provider in the survey, followed by MTN and Neotel. Sentech was rated the worst telecoms provider in South Africa.
The seven providers were rated as follows by the surveyed consumers (from best to worst):
5. Cell C
MyBroadband founder Rudolph Muller says that the results were not unexpected: “Vodacom and MTN’s strong focus on broadband and their drive to keep abreast of a fast-changing industry by providing the latest in mobile technologies bodes well with tech-savvy consumers.”
Muller added that Sentech’s poor service delivery and their inability to deliver on their mandate of becoming South Africa’s wireless broadband champion have caused many consumers to write them off as a legitimate competitor in the retail market.