Give customers better service, get more money: Telkom

Telkom said that its new remuneration policy will be more performance driven to ensure greater alignment of all staff to clear performance linked indicators. There will be a strong focus on improved customer service, shareholder returns and free cash flow.

This was one of the resolutions passed at the Telkom Annual General Meeting which took place on Friday, 27 September 2013.

A key resolution passed at the Telkom AGM was the approval of a new employee reward system that aims to align the performance of all Telkom staff with clear company performance indicators.

“The proposed reward system will base performance rewards on the individual performance, the financial performance of the company and the successful delivery on its turnaround strategy,” Telkom said.

“I believe that this will encourage employees to take ownership of, and support the turnaround process,” said Telkom CEO Sipho Maseko.

“This will also encourage the employees to support initiatives that will improve specific areas of concern that needed to be improved. These included resetting the cost base, creating a new affinity with customers and ensuring a sustainable mobile business.”

Maseko said that they want to drive a strong performance culture that recognises and rewards exceptional performance of the company, teams and of individuals.

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