Multiple hardware failures have led to voice, hosting, and e-mail downtime at Vox Telecom on Friday (18 October 2013), Shane Chorley, executive head of network and operations has told MyBroadband.
Chorley has said that their network layer is working and that Internet customers, such as those using their @lantic consumer services, are unaffected.
Some @lantic customers may be affected in terms of e-mail, Chorley said.
“We run a carrier-grade storage environment,” Chorley said. However, “multiple engines” have experienced failure, causing significant outages to Vox’s services.
Asked what the estimated time to repair is, Chorley said that the hardware that failed is being replaced.
He explained that not only is there a lead-time on the hardware, but there is a lead-time on the resynchronisation of data to ensure there is no data loss.
Chorley said that it is impossible for him to meaningfully estimate how long the repair would take at this stage.