Service and support: best and worst operators revealed

The latest HelloPeter statistics show that Telkom Mobile has the highest compliments to complaints ratio from consumers, an indication that the company’s service levels are higher than its peers.

HelloPeter is South Africa’s most popular consumer activist website, where consumers can report good and bad service, and receive support from registered companies.

According to the latest statistics, Telkom Mobile, Vodacom, and Neotel have the best compliments to complaints ratios.

MTN, Cell C, and Telkom had the worst ratios, an indication that the companies are not performing well when it comes to customer service.

The following table provides an overview of the compliments to complaints ratios of South Africa’s largest operators (stats from 13 December 2013).

HelloPeter complaints/compliments ratio
Operator Complaints Compliments Compliment/Complaint ratio
Telkom Mobile 3236 450 12%
Vodacom 13,770 1,570 10%
Neotel 488 56 10%
Telkom 5995 646 9%
Cell C 11,632 970 7%
MTN 12,239 829 6%

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Service and support: best and worst operators revealed