Icasa extends End-User and Subscriber Service Charter comment deadline

The Independent Communications Authority of South Africa (Icasa) has extended the submission deadline in relation to the Draft Review of the End-User and Subscriber Service Charter from 21 January 2014 to 14 March 2014.

The End-User and Subscriber Service Charter is a regulation aimed at ensuring that end-users and subscribers are provided with high quality services by licensees at all times.

In its new draft, Icasa lays out a number of targets for network and service providers, including network and services uptime, fault clearance rates, and call centre response times.

Licensees that are held to be non-compliant with the regulations are liable to a fine of up to R1,000,000.

The Charter seeks to, among other things, prescribe the minimum standards for services to end-users and subscribers to electronic communications network and services licensees; and to ensure that the service is offered in accordance with established service parameters.

The extension has been granted based on requests from interested stakeholders, the regulator said.

“In the public interest and fairness, the Authority has decided to extend the deadline for the submission of written comments. No further extensions will be granted,” Icasa said.

The notice of the extension will be published in the Government Gazette during the course of this week.

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Icasa extends End-User and Subscriber Service Charter comment deadline