Neotel has confirmed that its CDMA customers are experiencing slow data speeds due to a fault in its network.
MyBroadband received complaints from multiple Neotel users who said their wireless service has been down since the end of July, while others complained of slow download and upload speeds.
The company’s Facebook page also contained a number of complaints from users, some of whom claimed to not have had Internet connectivity for almost a week.
One Cape Town user told MyBroadband that his Neotel MiFi dongle was providing him with data speeds of 17kbps down and 5kbps up.
“It took two days for Neotel to acknowledge the outage on their call centre automated answering system,” he said.
Working on a fix
Neotel said it is aware of the problem and is working on a fix.
“Unfortunately, diagnosis and remediation of the fault requires iterative changes to be made on the network,” said Vinnay Singh, Executive Head of Neotel Delivery, Assurance, and Operations.
“This is taking longer than expected, but we are concertedly working with our vendor partners to resolve the matter with the utmost urgency.”
Neotel recently agreed to be purchased by Liquid Telecom, and is expected to be sold for R6.55 billion.