{"id":10290,"date":"2009-11-02T18:15:00","date_gmt":"2009-11-02T16:15:00","guid":{"rendered":""},"modified":"2009-11-02T18:15:00","modified_gmt":"2009-11-02T16:15:00","slug":"telecoms-operator-with-most-complaints-revealed","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/telecoms\/10290-telecoms-operator-with-most-complaints-revealed.html","title":{"rendered":"Telecoms operator with most complaints revealed"},"content":{"rendered":"<p>Last week the Independent Communications Authority of South Africa (ICASA) presented its Annual Report 2008\/2009 in parliament, focusing on various areas of its operations including consumer affairs.<\/p>\n<p>ICASA said that over the last year it processed a total of 2,155 complaints involving issues like billing problems, faulty handsets, number portability and postal problems.&nbsp; ICASA further summarized the distribution of complaints across operators, and the results were somewhat surprising.&nbsp;<\/p>\n<p>Telkom received the most complaints with 21% of the total complaints, followed by Cell C (19%), Vodacom (19%) and MTN (18%).&nbsp; What is unexpected is that Cell C notched up the same number of complaints as Vodacom &ndash; and more than MTN &#8211; despite the fact that it has only around 10% market share in the local cellular market.<\/p>\n<p>ICASA itself accounted for 8% of all complaints while other ISPs and broadband providers like MWEB and iBurst made up 14% of the total complaints received by the regulator.&nbsp; According to the report Neotel accounted for 0% of the total complaints.<\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php?t=200420\"><strong>Telecoms operator complaints<\/strong><\/a> &#8211; discussion<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ICASA annual report unveils which local telecoms company received the most complaints<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-10290","post","type-post","status-publish","format-standard","hentry","category-telecoms"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/10290"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=10290"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/10290\/revisions"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=10290"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=10290"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=10290"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}