A number of Capitec banking clients took to social media on Saturday to complain about an outage that left them unable to pay with their cards or withdraw cash.<\/p>\n
Customers also complained that they were unable to get through to Capitec\u2019s call centre to report the problem and receive assistance.<\/p>\n
Asked about the outage, a spokesperson for the bank told MyBroadband that one of their network switches became faulty and generated errors on Saturday morning.<\/p>\n
\u201cThis had an impact on most transactions in branch,\u201d Capitec said. \u201cOnly the deposit teller transactions were not affected in branch.\u201d<\/p>\n
Although the issue was isolated and corrected within 15 minutes, Capitec said the time to reboot all systems in order to service clients in each branch took some time.<\/p>\n
ATMs and point of sale machines also went off for the 15 minutes while fixing the problem.<\/p>\n
\u201cThis all had a knock-on effect on call volumes at our Client Care Centre,\u201d Capitec said. \u201cWe apologise for this inconvenience.\u201d<\/p>\n
The spokesperson added that everyone who deals with technology on a day-to-day basis would agree that it is difficult to anticipate such an issue.<\/p>\n
\u201cWe are pleased that the procedures in place assisted us to rectify the problem as quickly as possible,\u201d the bank said.<\/p>\n
\u201cWe once again apologise to our clients that experienced this problem in branch for most of the morning and a for clients that experienced 15 minutes of frustration at ATM\u2019s and POS machines. We understand the frustration fully and always endeavour to provide an uninterrupted service at all times.\u201d<\/p>\n
Original MyBroadband forum thread: Capitec bank-The unthinkable happened!!<\/strong><\/a><\/p>\n SA bank withdrawal fees compared<\/strong><\/a><\/p>\n Absa online banking services downtime<\/strong><\/a><\/p>\nMore SA banking news<\/h3>\n