{"id":110578,"date":"2014-10-17T09:59:02","date_gmt":"2014-10-17T07:59:02","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=110578"},"modified":"2014-10-17T10:01:57","modified_gmt":"2014-10-17T08:01:57","slug":"telecoms-hellopeter-customer-service-ranking","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/110578-telecoms-hellopeter-customer-service-ranking.html","title":{"rendered":"Telecoms HelloPeter customer service ranking"},"content":{"rendered":"<p>The latest HelloPeter telecommunications league table reveals that Telkom has the best compliments to complaints ratio in the industry.<\/p>\n<p>HelloPeter is South Africa&#8217;s largest consumer activist website, where consumers can report good and bad service and receive support from registered companies.<\/p>\n<p>The website&#8217;s industry ranking feature lists companies according to their compliments\/complaints ratio. This ranking gives an overview of the overall satisfaction of the company&#8217;s customers.<\/p>\n<p>According to the latest telecommunications league table, Telkom has a compliments to complaints ratio of 6%, outperforming Vodacom (4%) and MTN (4%).<\/p>\n<p>Telkom COO Brian Armstrong recently said that the company is focusing a lot of its energy on improving its customer experience as part of its turnaround strategy.<\/p>\n<p>From the recent rankings it looks like Telkom is starting to have success in that arena.<\/p>\n<p>The following table provides an overview of the compliments and complains related to telecoms companies over the last year.<\/p>\n<div class=\"table-responsive\"><table class=\"table\" border=\"1\" width=\"100%\" cellspacing=\"0\" cellpadding=\"5\">\n<tbody>\n<tr>\n<td bgcolor=\"#CCCCCC\"><strong>Company<\/strong><\/td>\n<td bgcolor=\"#CCCCCC\"><strong>Compliments<\/strong><\/td>\n<td bgcolor=\"#CCCCCC\"><strong>Complaints<\/strong><\/td>\n<td bgcolor=\"#CCCCCC\"><strong>Compliment ratio<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Telkom<\/td>\n<td>851<\/td>\n<td>13142<\/td>\n<td>6.48<\/td>\n<\/tr>\n<tr>\n<td>Vodacom<\/td>\n<td>733<\/td>\n<td>16442<\/td>\n<td>4.46<\/td>\n<\/tr>\n<tr>\n<td>MTN<\/td>\n<td>448<\/td>\n<td>11795<\/td>\n<td>3.80<\/td>\n<\/tr>\n<tr>\n<td>Cell C<\/td>\n<td>316<\/td>\n<td>9646<\/td>\n<td>3.28<\/td>\n<\/tr>\n<tr>\n<td>Virgin Mobile<\/td>\n<td>36<\/td>\n<td>1443<\/td>\n<td>2.49<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<h3 class=\"my-4\">More on telecoms rankings<\/h3>\n<p><a title=\"HelloPeter\u2019s best and worst ADSL ISPs\" href=\"http:\/\/mybroadband.co.za\/news\/adsl\/69134-hellopeters-best-and-worst-adsl-isps.html\"><strong>HelloPeter\u2019s best and worst ADSL ISPs<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The latest HelloPeter telecommunications league table, which lists customer service rankings, holds a big surprise<\/p>\n","protected":false},"author":23,"featured_media":102211,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[355,35,1507,42,1119,41],"class_list":["post-110578","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-cell-c","tag-headline","tag-hellopeter","tag-mtn","tag-virgin-mobile","tag-vodacom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/110578"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=110578"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/110578\/revisions"}],"predecessor-version":[{"id":110590,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/110578\/revisions\/110590"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/102211"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=110578"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=110578"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=110578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}