One of Telkom\u2019s data centres in Centurion experienced issues with its power supply on the morning of Thursday, 2 October 2014, a spokesperson for the company has confirmed.<\/p>\n
A source familiar with the incident told MyBroadband that power in the centre dipped at around 05:00 and again at around 09:15.<\/p>\n
The interruption to the data centre\u2019s power supply affected a number of services, including some of Telkom\u2019s e-mail servers, the source said.<\/p>\n
Asked for comment on the issue, Telkom said that the incident was due to a failure of an uninterruptible power supply (UPS) unit.<\/p>\n
\u201cPower was maintained through alternative UPS configurations,\u201d Telkom said. \u201cOnly customers with equipment that was not dual-connected to alternative power feeds were impacted.\u201d<\/p>\n
Telkom said that it continuously works with its customers to rectify such configurations when identified.<\/p>\n
\u201cIncident reports will be submitted to impacted customers as per our standard operational procedure,\u201d Telkom said.<\/p>\n
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