Around 3,000 of the 55,000 Cell C subscribers who were migrated from Nashua Mobile to Altech Autopage were \u201csoft locked\u201d because their accounts were flagged as being in arrears.<\/p>\n
This is according to a spokesperson from Altech Autopage.<\/p>\n
The migration of Cell C subscribers from\u00a0Nashua Mobile to Altech Autopage started this week (3 – 7 November 2014), and many customers have reported issues with the process.<\/p>\n
In particular, some users have complained that they have been cut off, and that they were receiving conflicting information<\/a> from the Autopage call centre about the problem.<\/p>\n A number of subscribers said that their accounts were not in arrears, adding\u00a0that Autopage call centre agents then told them that there was a technical issue, but could not give an idea of when it would be fixed.<\/p>\n A spokesperson for Altech Autopage has since responded to our questions about the migration and said they are contacting affected customers by SMS to clarify whether their accounts are paid up or not.<\/p>\n \u201cAll paid up customer accounts are in the process of being unblocked as we confirm the status of these accounts,\u201d Autopage said. \u201cWe are also engaging with customers who are in arrears.\u201d<\/p>\n All other customers have been successfully migrated to Altech Autopage, the spokesperson said.<\/p>\n Asked what customers should do should they experience issues, Autopage said that they must first reboot their phones.<\/p>\n At least one subscriber told MyBroadband this fix has worked for them.<\/p>\n \u201cIf they are still unable to connect, they should contact an Altech Autopage help desk agent who will confirm the status of their account,\u201d the spokesperson said.<\/p>\n Nashua Mobile subscriber migration problems<\/strong><\/a><\/p>\n Nashua Mobile subscribers to be moved soon<\/strong><\/a><\/p>\n Cheap voice call promotions in South Africa<\/strong><\/a><\/p>\n Not just Vodacom: other networks pass your number to trusted third-parties too<\/strong><\/a><\/p>\nMore on Nashua Mobile \/ Altech Autopage, and other cellular news<\/h3>\n