{"id":114315,"date":"2014-11-15T16:45:27","date_gmt":"2014-11-15T14:45:27","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=114315"},"modified":"2014-11-15T16:46:33","modified_gmt":"2014-11-15T14:46:33","slug":"well-get-it-right-cell-c-ceo","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/114315-well-get-it-right-cell-c-ceo.html","title":{"rendered":"We’ll get it right: Cell C CEO"},"content":{"rendered":"

Cell C CEO Jose dos Santos said that he is very upset that they let down George Prokas – the person behind the anti-Cell C banner.<\/p>\n

Following what he felt was bad service from Cell C, Prokas erected a large billboard and the World Wear shopping centre on Thursday 6 November 2014.<\/p>\n

This billboard makes the claim that Cell C is \u201cThe most useless service provider in SA\u201d.<\/p>\n

Cell C took legal action against Prokas and the World Wear shopping centre to have the banner removed.<\/p>\n

However, on Thursday, 13 November 2014 the South Gauteng High Court ruled that the anti-Cell C billboard can stay up.<\/p>\n

I am very upset about poor customer service: Cell C CEO<\/h3>\n

Dos Santos has now broken his silence regarding this issue. Speaking to Bruce Whitfield on Radio 702, he said that he instructed a full audit to establish what went wrong, and how best to resolve the matter.<\/p>\n

\u201cThe issue goes back a year. Prokas sent his phone in for repairs, but he never got the phone. The franchisee said that he did get the phone,\u201d explained dos Santos.<\/p>\n

\u201cI am furious about the lack of administration procedures that were breached by the franchisee and within my own organisation,\u201d said dos Santos.<\/p>\n

Dos Santos added that he is very upset that Cell C let Prokas down as a Cell C customer. He took the view that the customer is right, and tried to settle the matter with Prokas.<\/p>\n

\u201cWhen I sent him a letter, I offered him a new iPhone 6 to replace his iPhone 4 he never got back,\u201d dos Santos said.<\/p>\n

Cell C was also willing to write off all Prokas\u2019 outstanding fees concerning handset fees if he settled the outstanding amount on usage charge<\/p>\n

However, said dos Santos, Prokas said he was not interested.<\/p>\n

\"Jose<\/a>

Jose dos Santos<\/p><\/div>\n

Why Cell C took legal action regarding the banner<\/h3>\n

Commenting on Prokas\u2019 decision to erect a banner, dos Santos said that this was not the right thing to do.<\/p>\n

He explained that the Cell C employee whose name and mobile number was displayed on the banner received 400 calls in a short period of time. He also had to endure verbal abuse from many people.<\/p>\n

Dos Santos said that they had to protect Cell C\u2019s employees and the company\u2019s brand, which is why they went to court to have the banner removed.<\/p>\n

The Cell C CEO added that Prokas is still a happy customer of Cell C on another number, and that the company would love to keep him as a customer.<\/p>\n

More on the Cell C billboard saga<\/h3>\n

Anti-Cell C billboard can stay up: judge<\/strong><\/a><\/p>\n

Anti-Cell C billboard vandalised \u2013 now says \u201cWe love Cell C\u201d<\/strong><\/a><\/p>\n

\u201cCell C the most useless\u201d billboard changes<\/strong><\/a><\/p>\n

\u201cCell C \u2013 The most useless service provider in SA\u201d<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Cell C Jose dos Santos broke his silence regarding the anti-Cell C banner at the World Wear shopping centre<\/p>\n","protected":false},"author":23,"featured_media":113777,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[14],"tags":[355,27507,27583,35,16074,27513],"class_list":["post-114315","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-cell-c","tag-cell-c-billboard","tag-george-prokas","tag-headline","tag-jose-dos-santos","tag-world-wear-shopping-centre"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/114315"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=114315"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/114315\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/113777"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=114315"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=114315"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=114315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}