Internet Solutions told clients on the morning of 6 February 2015 that its data centre in Randview had initiated an emergency shutdown.<\/p>\n
The area had been loadshed, and the generators had failed to kick in, according to an IS status report.<\/p>\n
Hosting and MPLS VPN services were affected and clients were instructed to shut down their equipment before the batteries in their uninterruptible power supplies ran out.<\/p>\n
Internet Solutions provided updates via Twitter, confirming that the generator failure was not due to a power surge and that mechanical failures are being investigated.<\/p>\n
At the time of publication, Internet Solutions reported that its Communications-as-a-Service platform was still not fully restored, but that all other services were back online.<\/p>\n
“Internet Solutions experienced a critical\u00a0 and unprecedented power failure at one of its data centres this morning,” a spokesperson for the company said when asked for feedback about the incident.<\/p>\n
The company said that clients were immediately informed, and their\u00a0established procedures for corrective action were activated.<\/p>\n
“Internet Solutions has been working to resolve the issue, with the majority of clients now restored,”\u00a0the spokesperson said.<\/p>\n
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