{"id":125460,"date":"2015-05-04T09:01:50","date_gmt":"2015-05-04T07:01:50","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=125460"},"modified":"2015-05-04T12:15:30","modified_gmt":"2015-05-04T10:15:30","slug":"major-mtn-gallo-manor-data-centre-outage","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cloud-hosting\/125460-major-mtn-gallo-manor-data-centre-outage.html","title":{"rendered":"Major MTN Gallo Manor data centre outage"},"content":{"rendered":"

A power outage at MTN’s data centre<\/a><\/strong> in Gallo Manor, Johannesburg has brought the operator\u2019s hosting infrastructure to its knees.<\/p>\n

According to reports, the data centre started\u00a0experiencing problems with its power feeds just after 18:00 on 3 May. The backup generators did not kick in, causing the centre to go offline.<\/p>\n

Power has been restored at the data centre, but MTN has been unable to bring its networking equipment back online.<\/p>\n

Afrihost, which runs its hosting services on MTN\u2019s infrastructure, confirmed the outage and said it is working on restoring services for those affected.<\/p>\n

\u201cWe\u2019d like to assure affected clients that we have dedicated all our resources towards resolving this as quickly as possible, and we sincerely apologise for any inconvenience,\u201d said Afrihost.<\/p>\n

By the time of publication (09:00 on 4 May), MTN had not restored services at the Gallo Manor data centre.<\/p>\n

Lack of communication<\/h3>\n

MTN Business customers complained about a lack of communication from the operator regarding the outage, with little official information on the issue provided.<\/p>\n

One client posted on MyBroadband’s forum saying they were\u00a0told that the outage also took down the system MTN uses to send out notifications to customers.<\/p>\n

They also reported the extended downtime is due to damaged network equipment,\u00a0caused by\u00a0power fluctuations.<\/p>\n

Supervisor cards for at least two routers needed to be replaced and MTN did not have the necessary spares on-site to perform the repair.<\/p>\n

According to reports, it\u00a0managed to secure replacement cards just after 03:00, but did not have the latest configurations for the affected routers available.<\/p>\n

Some clients reported the servers they host in the data centre have started coming back online, but others remain down.<\/p>\n

An MTN spokesperson was not available to comment on the outage at the time of publication.<\/p>\n

More on outages<\/h3>\n

Seacom maintenance may mean slow ADSL<\/strong><\/a><\/p>\n

StarSat pay TV outage<\/strong><\/a><\/p>\n

MTN deep packet inspection upgrade may cause outages<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

MTN is experiencing a major outage at its Gallo Manor data centre, which was brought on by a power failure.<\/p>\n","protected":false},"author":23,"featured_media":73502,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[1669,8361,35,42],"class_list":["post-125460","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-hosting","tag-afrihost","tag-gallo-manor-dc","tag-headline","tag-mtn"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/125460"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=125460"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/125460\/revisions"}],"predecessor-version":[{"id":125462,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/125460\/revisions\/125462"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/73502"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=125460"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=125460"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=125460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}