{"id":127690,"date":"2015-05-29T09:44:14","date_gmt":"2015-05-29T07:44:14","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=127690"},"modified":"2015-05-29T09:49:19","modified_gmt":"2015-05-29T07:49:19","slug":"vodacom-is-talking-bull","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/127690-vodacom-is-talking-bull.html","title":{"rendered":"Vodacom is talking bull&#8230;"},"content":{"rendered":"<p>An irate Vodacom customer from Fochville is unhappy with the network&#8217;s performance, and has put up three banners in a bid to draw attention to his plight.<\/p>\n<p>The three banners, which follow the widely-publicised erection of an <strong><a href=\"http:\/\/mybroadband.co.za\/news\/cellular\/113711-cell-c-the-most-useless-service-provider-in-sa.html\">anti-Cell C billboard<\/a><\/strong>\u00a0by a disgruntled customer, state the following:<\/p>\n<ul>\n<li>Vodacom &#8211; The co. where staff members do not answer phones or read letters.<\/li>\n<li>Vodacom &#8211; Cannot give signal\/coverage to this part of Fochville (those ads about coverage are probably bull&#8230;).<\/li>\n<li>Vodacom &#8211; The co. where the CEO (Mr. MSA Joosub) apparently does not answer letters.<\/li>\n<\/ul>\n<p>Vodacom said it\u00a0has\u00a0been in contact with the owner of the banners, and has offered to resolve the problem he is experiencing.<\/p>\n<p>Vodacom said:<\/p>\n<blockquote><p>There are two base stations in Fochville which provide coverage for the area. This customer\u2019s property sits in the radio shadow of a hill, and it doesn\u2019t have a great signal. This affects a very small portion of the town outskirts.<\/p>\n<p>The customer alerted us that in mid-April, his signal deteriorated further. Our engineers have confirmed that there were no changes to the network in the area on or around that date.<\/p>\n<p>We had offered to put a booster at the customer\u2019s house which at the time was not an acceptable solution. We can understand the customer\u2019s frustration, but at this stage there isn\u2019t another short-term solution.<\/p>\n<p>We\u2019ve got a team heading out to his property today to see if we can determine the cause of the signal loss and to again discuss the short-term solution of a booster. First prize is to find a workable medium-term solution at the same time. \u00a0If we cannot provide a signal then we will look at cancelling the contract with no cost to the customer.<\/p><\/blockquote>\n<p>The banners are embedded below.<\/p>\n<div id=\"attachment_127692\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/05\/Vodacom-banner.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-127692\" class=\"wp-image-127692\" src=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/05\/Vodacom-banner.jpg\" alt=\"Vodacom banner\" width=\"630\" height=\"471\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/05\/Vodacom-banner.jpg 640w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/05\/Vodacom-banner-536x400.jpg 536w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/><\/a><p id=\"caption-attachment-127692\" class=\"wp-caption-text\">Vodacom banner<\/p><\/div>\n<div id=\"attachment_127694\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/05\/Vodacom-banner-1.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-127694\" class=\"wp-image-127694\" src=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/05\/Vodacom-banner-1.jpg\" alt=\"Vodacom banner\" width=\"630\" height=\"471\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/05\/Vodacom-banner-1.jpg 640w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/05\/Vodacom-banner-1-536x400.jpg 536w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/><\/a><p id=\"caption-attachment-127694\" class=\"wp-caption-text\">Vodacom banner<\/p><\/div>\n<div id=\"attachment_127696\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/05\/Vodacom-banner-2.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-127696\" class=\"wp-image-127696\" src=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/05\/Vodacom-banner-2.jpg\" alt=\"Vodacom banner\" width=\"630\" height=\"471\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/05\/Vodacom-banner-2.jpg 640w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/05\/Vodacom-banner-2-536x400.jpg 536w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/><\/a><p id=\"caption-attachment-127696\" class=\"wp-caption-text\">Vodacom banner<\/p><\/div>\n<h3 class=\"my-4\">More on Vodacom<\/h3>\n<p><strong><a href=\"http:\/\/mybroadband.co.za\/news\/cellular\/127238-vodacom-price-increases-who-was-wrong.html\">Vodacom price increases: who was wrong?<\/a><\/strong><\/p>\n<p><strong><a href=\"http:\/\/mybroadband.co.za\/news\/cellular\/127074-mtn-vodacom-contract-price-hikes-unjustified-report.html\">MTN, Vodacom contract price hikes unjustified: report<\/a><\/strong><\/p>\n<p><strong><a href=\"http:\/\/mybroadband.co.za\/news\/cellular\/127012-a-warning-to-vodacom-and-mtn-higher-prices-will-hurt-you.html\">A warning to Vodacom and MTN: higher prices will hurt you<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>An irate Vodacom customer, who is unhappy with the network&#8217;s performance, has erected three banners to vent his anger.<\/p>\n","protected":false},"author":23,"featured_media":127698,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[14],"tags":[22173,355,27507,35,41,30692],"class_list":["post-127690","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-billboard","tag-cell-c","tag-cell-c-billboard","tag-headline","tag-vodacom","tag-vodacom-billboard"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/127690"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=127690"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/127690\/revisions"}],"predecessor-version":[{"id":127700,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/127690\/revisions\/127700"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/127698"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=127690"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=127690"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=127690"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}