Over the last few days MyBroadband has received numerous complaints about poor service levels related to the Vodacom Blackberry service.<\/p>\n
According to one Vodacom Blackberry subscriber web browsing has been extremely slow while the opening of email attachments time out regularly. “Applications like Blackberry Facebook and Blackberry Twitter take forever to refresh. I called the Vodacom Data call centre who denied there are any technical issues with their network,” he said.<\/p>\n
Vodacom has now confirmed that a fibre break outside of South Africa caused problems for one of their upstream providers – something which directly impacted Blackberry subscribers.<\/p>\n
“On Tuesday (1 June) there was a fibre break outside SA impacting one of our upstream providers – once the problem was identified, traffic was shifted to redundant centres,” said Richard Boorman, Vodacom’s Executive Head: Corporate Communications.<\/p>\n
“Some residual delays persisted until Tuesday evening as traffic backlogs were cleared. Our understanding is that these delays were not confined to Vodacom customers,” said Boorman.<\/p>\n