{"id":131644,"date":"2015-07-09T12:34:22","date_gmt":"2015-07-09T10:34:22","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=131644"},"modified":"2015-07-09T16:09:27","modified_gmt":"2015-07-09T14:09:27","slug":"how-to-avoid-calling-the-telkom-call-centre","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/telecoms\/131644-how-to-avoid-calling-the-telkom-call-centre.html","title":{"rendered":"How to avoid calling the Telkom call centre"},"content":{"rendered":"<p>Many Telkom customers are complaining about long waiting times when they call the company\u2019s help desk for support.<\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php\/711508-Telkom-Hold-Times\"><strong>In the latest online discussions<\/strong><\/a>, ADSL users reported average holding times of between 20 and 45 minutes.<\/p>\n<p>One user said his longest holding time was 1 hour and 45 minutes, after which he hung\u00a0up. \u201cI have, in total, spent over eight hours trying to resolve my problem,\u201d he said.<\/p>\n<p>While Telkom\u2019s telephonic help desk is an effective way to resolve issues, there are other options for those looking for support.<\/p>\n<p>Here are some alternatives to calling Telkom\u2019s 10210 support line:<\/p>\n<ul>\n<li>If you can access the Internet, log a fault using the Telkom website (<strong><a href=\"http:\/\/www.telkom.co.za\/myservices\/#faults\">Check, Report &amp; Track Faults<\/a><\/strong>).<\/li>\n<li>You can\u00a0communicate with\u00a0a Telkom agent using\u00a0the company&#8217;s text chat service, <strong><a href=\"https:\/\/chat1.8ta.com\/index.html\" target=\"_blank\">Telkom Chat<\/a><\/strong>.<\/li>\n<li>Customers can SMS &#8220;SERVICE&#8221; and their number to 30591 for assistance.<\/li>\n<li>You can use the Telkom app, which can be downloaded for free for <strong><a href=\"https:\/\/itunes.apple.com\/za\/app\/telkom\/id543891016?mt=8\" target=\"_blank\">iOS<\/a><\/strong>\u00a0and <strong><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=za.co.telkom.android.residential&amp;hl=en\" target=\"_blank\">Android<\/a><\/strong>.<\/li>\n<li>You can tweet Telkom via <strong><a href=\"https:\/\/twitter.com\/telkomza\" target=\"_blank\">@TelkomZA<\/a><\/strong> or post on the <strong><a href=\"https:\/\/www.facebook.com\/TelkomZA\" target=\"_blank\">TelkomZA Facebook page<\/a><\/strong>. Telkom has a dedicated digital team working to\u00a0assist customers.<\/li>\n<li>MyBroadband\u2019s forum has an official Telkom representative called <strong><a href=\"http:\/\/mybroadband.co.za\/vb\/member.php\/258937-TelkomZA\">TelkomZA<\/a><\/strong>.<\/li>\n<\/ul>\n<h3 class=\"my-4\">More on Telkom help desk<\/h3>\n<p><strong><a href=\"http:\/\/mybroadband.co.za\/news\/telecoms\/122434-telkom-call-centre-mess-explained.html\">Telkom call centre mess explained<\/a><\/strong><\/p>\n<p><strong><a href=\"http:\/\/mybroadband.co.za\/news\/telecoms\/118501-long-telkom-call-centre-hold-times.html\">Long Telkom call centre hold-times<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Many people are complaining about long waiting times when they call the Telkom help desk \u2013 here are some alternative ways to get support.<\/p>\n","protected":false},"author":23,"featured_media":130900,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[3],"tags":[31454,35,109,31456,31452,20507],"class_list":["post-131644","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecoms","tag-31454","tag-headline","tag-telkom","tag-telkom-10210","tag-telkom-helpdesk","tag-telkomza"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/131644"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=131644"}],"version-history":[{"count":3,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/131644\/revisions"}],"predecessor-version":[{"id":131708,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/131644\/revisions\/131708"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/130900"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=131644"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=131644"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=131644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}