A number of MWEB\u00a0subscribers have reported problems with their ADSL connections recently, complaining on Facebook, Twitter, and the MyBroadband forums about slow speeds.<\/p>\n
CEO of the\u00a0ISP Derek Hershaw was asked about the reported problems, and said there is no\u00a0specific issue on their network causing trouble for subscribers.<\/p>\n
\u201cAt this time of the year we see an increase in support queries. It\u2019s a seasonal thing and the wet weather seems to play a role in some parts of the country,” said Hershaw.<\/p>\n
Hershaw said that Telkom deals with a significant increase in line related call-outs over this period, too.<\/p>\n
He said this results in\u00a0people having to wait longer to get faults fixed.<\/p>\n
\u201cWe keep an eye on the [threads in the MyBroadband forum] and it looks like the other ISPs are in the same boat.”<\/p>\n
To ensure MWEB\u00a0has enough bandwidth on the network to continue to serve its subscribers, Hershaw said they increase their capacity every month.<\/p>\n
This includes wholesale DSL capacity (IP Connect from Telkom), national backhaul capacity, and international backhaul capacity.<\/p>\n
\u201cPart of that is to cater for new subscriber growth, but we also build something in for increased consumption patterns – people are just consuming more and more video,\u201d said Hershaw.<\/p>\n
Are South Africa\u2019s ADSL and fibre prices really that high?<\/strong><\/a><\/p>\n Massive 100GB ADSL special launched<\/strong><\/a><\/p>\n ADSL and phone line bundles: is Telkom playing fair?<\/strong><\/a><\/p>\n Afrihost ADSL proof of concept network testing<\/strong><\/a><\/p>\n