{"id":132284,"date":"2015-07-16T12:09:57","date_gmt":"2015-07-16T10:09:57","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=132284"},"modified":"2015-07-16T12:11:15","modified_gmt":"2015-07-16T10:11:15","slug":"new-dstv-online-customer-system-live","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/broadcasting\/132284-new-dstv-online-customer-system-live.html","title":{"rendered":"New DStv online customer system live"},"content":{"rendered":"

MultiChoice’s\u00a0upgrade of its DStv customer management system is complete, and its new system\u00a0is\u00a0live.<\/p>\n

\u201cThis means that our call centre is open for business. Our Service Centres and agencies will be up and running by [16 July 2015],\u201d said MultiChoice.<\/p>\n

The company said the new system will help it improve all aspects of its customer service experience.<\/p>\n

\u201cSelf Service on DStv.com has been simplified and refreshed, with more functionality added; our billing and statements have also been simplified.\u201d<\/p>\n

MultiChoice asked subscribers for patience and understanding, and asked those who found niggles in the new system to contact them.<\/p>\n

\u201cYou can get in touch with us via our call centre on 011 289 2222 or through our social media platforms \u2013 Twitter<\/a><\/strong>, Facebook<\/a><\/strong> and the DStv Forum<\/a><\/strong>.<\/p>\n

You can also log on to your account on Self Service on DStv.com<\/a><\/strong> or through the DStv App<\/a><\/strong>.<\/p>\n

More DStv news<\/h3>\n

DStv Premium channels coming to Compact subscribers for free<\/strong><\/a><\/p>\n

DStv expands SABC News channel footprint<\/strong><\/a><\/p>\n

DStv Explora update details<\/strong><\/a><\/p>\n

New DStv prices kick in<\/strong><\/a><\/p>\n

DStv Premium users to lose some services<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

MultiChoice has announced that its new customer management system for DStv subscribers is live.<\/p>\n","protected":false},"author":23,"featured_media":73576,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[24],"tags":[36,85,475],"class_list":["post-132284","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-broadcasting","tag-active","tag-dstv","tag-multichoice"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/132284"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=132284"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/132284\/revisions"}],"predecessor-version":[{"id":132286,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/132284\/revisions\/132286"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/73576"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=132284"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=132284"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=132284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}