{"id":13234,"date":"2010-06-22T13:59:00","date_gmt":"2010-06-22T11:59:00","guid":{"rendered":""},"modified":"2010-06-22T13:59:00","modified_gmt":"2010-06-22T11:59:00","slug":"toptv-call-centre-boost","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/broadcasting\/13234-toptv-call-centre-boost.html","title":{"rendered":"TopTV call centre boost"},"content":{"rendered":"<p>Dimension Data recently assisted TopTV with an extensive upscale of its business-critical contact centre in response to an overwhelming demand for its affordable pay-TV services.<\/p>\n<p>A strategic partnership with contact centre software experts, Interactive Intelligence, saw the new TopTV calls centre fully operational in a few daysdays, enhancing customer service levels for the pay-TV operator.<\/p>\n<p>The much anticipated launch of TopTV in May 2010 introduced an attractive array of channel bouquets that broadens viewing alternatives to local subscription broadcasting consumers.<\/p>\n<p>This successful go-live was quickly followed by a flood of eager enquires to the TopTV contact centre, putting strain on their existing infrastructure.<\/p>\n<p>As service concerns threatened to overshadow the company&rsquo;s product bundles, TopTV quickly rallied the combined resources of technology partners Dimension Data and Interactive Intelligence to scale up its contact centre and get service levels back on track.<\/p>\n<p>&ldquo;Dimension Data pulled out all the stops on this project,&rdquo; says Anton Jooste, General Manager for Customer Interactive Solutions at Dimension Data Middle East &amp; Africa.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dimension Data and Interactive Intelligence bolster TopTV capabilities<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[24],"tags":[],"class_list":["post-13234","post","type-post","status-publish","format-standard","hentry","category-broadcasting"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/13234"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=13234"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/13234\/revisions"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=13234"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=13234"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=13234"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}