DStv subscribers have taken to online forums and social media to complain about various billing issues that are\u00a0plaguing MultiChoice this month.<\/p>\n
Some have complained about being over-charged for their September subscription, while\u00a0others say their MultiChoice debit orders didn\u2019t go off and they\u2019ve subsequently been cut off.<\/p>\n
Most troubling is that multiple people who say they cancelled their subscriptions over a year ago, reported having their bank accounts debited.<\/p>\n
\u201cI stopped my DStv a year ago.\u00a0I checked why debits were failing this month, only to find DStv re-activated my account without permission from the account holder, then they deducted R1,181 from my account,”\u00a0 a\u00a0former subscriber posted on Facebook.<\/p>\n
“DStv said it will take 5-6 working days to give my money back.\u201d<\/p>\n
Others whose accounts have been inactive for years have posted similar stories on Facebook, Hello Peter, and the MyBroadband forums<\/strong><\/a>.<\/p>\n Besides the billing issues, this also raises the question as to why MultiChoice still has these people\u2019s bank account details on file.<\/p>\n Update:<\/strong> MultiChoice provided the following feedback when asked for comment.<\/p>\n We have recently upgraded our customer management system and some of our customers experienced billing errors. These customers will be refunded within the next few days.<\/p>\n We sincerely apologize for this error.<\/p><\/blockquote>\n New DStv Star Wars channel launched<\/strong><\/a><\/p>\n DStv vs cable \u2013 cord-cutting not a reality in South Africa<\/strong><\/a><\/p>\n ShowMax vs DStv: which gives the better deal?<\/strong><\/a><\/p>\nMore on DStv and MultiChoice<\/h3>\n