Existing and former DStv subscribers recently complained about significant billing errors on their accounts, and MultiChoice has now offered an explanation and apology for the errors.<\/p>\n
Issues ranged from people being overcharged, debit orders not going off and subscribers being cut off, and debit orders being reinstated against cancelled accounts<\/strong><\/a>.<\/p>\n Those affected took to online forums and social media to voice their displeasure and to find out if they were the only ones affected, while others wrote to MyBroadband to bring attention to the problem.<\/p>\n One former subscriber who saw a DStv debit order going off against their bank account said they cancelled their DStv subscription in 2013.<\/p>\n Another subscriber, whose subscription was cancelled a year ago, said DStv told him\u00a0it would take 5\u20136 working days for the transaction to be reversed.<\/p>\n MultiChoice said a recent move to a new management system was at the heart of the billing issues.<\/p>\n \u201cWe recently upgraded our customer management system and some of our customers experienced billing errors,\u201d said\u00a0MultiChoice.<\/p>\n \u201cWe sincerely apologise for this error.\u201d\u00a0Customers will be refunded within the next few days, promised MultiChoice.<\/p>\n Massive DStv billing problems<\/strong><\/a><\/p>\n New DStv online customer system live<\/strong><\/a><\/p>\n DStv vs cable \u2013 cord-cutting not a reality in South Africa<\/strong><\/a><\/p>\n ShowMax vs DStv: which gives the better deal?<\/strong><\/a><\/p>\nMore DStv news<\/h3>\n