{"id":138952,"date":"2015-09-17T15:28:21","date_gmt":"2015-09-17T13:28:21","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=138952"},"modified":"2015-09-17T15:29:29","modified_gmt":"2015-09-17T13:29:29","slug":"ontaptv-com-tested-solid-with-some-launch-niggles","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/broadcasting\/138952-ontaptv-com-tested-solid-with-some-launch-niggles.html","title":{"rendered":"OntapTV.com tested &#8211; solid with some launch niggles"},"content":{"rendered":"<p>OntapTV.com recently launched in South Africa, offering subscription video on demand services from R39 per month and online movie rentals from R15 per movie.<\/p>\n<p>Its Mega Package, which includes all the content from its Family, Series, and Movie packs, costs R89 per month. Newer films such as Mad Max: Fury Road and American Sniper cost R25 to rent, valid for 48 hours.<\/p>\n<p>To see how the service performs, we took it for a spin on a number of platforms using different Internet connections.<\/p>\n<h3 class=\"my-4\">Different Internet connections tested<\/h3>\n<p>The first issue during testing &#8211; on 17 September &#8211; was that the OntapTV site did not load over ADSL while using Telkom Internet as the ISP.<\/p>\n<p>After switching to a wireless Internet service provider (Level 7 in Centurion), OntapTV worked.<\/p>\n<p>Later in the day, the service started to work on Telkom Internet.<\/p>\n<h3 class=\"my-4\">Windows, Mac, and Android tested<\/h3>\n<div id=\"attachment_138962\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><a  data-lightbox=\"post-image\" href=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/09\/OntapTV-Doctor-Who-Season-1-page.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-138962\" class=\"size-full wp-image-138962\" src=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/09\/OntapTV-Doctor-Who-Season-1-page.jpg\" alt=\"OntapTV Doctor Who Season 1 page\" width=\"630\" height=\"574\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/09\/OntapTV-Doctor-Who-Season-1-page.jpg 630w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/09\/OntapTV-Doctor-Who-Season-1-page-439x400.jpg 439w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/><\/a><p id=\"caption-attachment-138962\" class=\"wp-caption-text\">OntapTV Doctor Who Season 1 page<\/p><\/div>\n<div id=\"attachment_138966\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><a  data-lightbox=\"post-image\" href=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/09\/OntapTV-Select-rental-page.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-138966\" class=\"size-full wp-image-138966\" src=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/09\/OntapTV-Select-rental-page.jpg\" alt=\"OntapTV Select rental page\" width=\"630\" height=\"627\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/09\/OntapTV-Select-rental-page.jpg 630w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/09\/OntapTV-Select-rental-page-402x400.jpg 402w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/09\/OntapTV-Select-rental-page-50x50.jpg 50w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/><\/a><p id=\"caption-attachment-138966\" class=\"wp-caption-text\">OntapTV Select rental page<\/p><\/div>\n<p>On Firefox for <strong>Windows<\/strong>, OntapTV worked without a hitch. Videos started quickly and the quality was upgraded automatically on faster connections. Sadly, it does not support Chrome.<\/p>\n<p>OntapTV said this was because Google had dropped support for Silverlight and required anyone who needed digital rights management for content to use Widevine, a company it acquired.<\/p>\n<p>Support for this plugin is in the works, said OntapTV, and Chrome support is on its way.<\/p>\n<p>Testing on Safari and Firefox for <strong>Mac<\/strong> yielded a bug, where\u00a0making the video full-screen caused graphical artefacts to flash on screen every few seconds.<\/p>\n<p>OntapTV said it tested on OS X before launch, and\u00a0found the\u00a0bug report curious.<\/p>\n<p>It took a note of the model tested on (2013 MacBook Pro with retina, A1502) and said it would try reproduce the glitching.<\/p>\n<p>On our <strong>Android<\/strong> test device (LG G4) we caught another strange bug, where the app would show the error message \u201cMedia library general error\u201d with two error descriptions.<\/p>\n<p>The first error appeared while either streaming or downloading videos, but didn\u2019t block the stream or download from going ahead.<\/p>\n<p>The second error appeared while downloading, and\u00a0also didn\u2019t cancel the download.<\/p>\n<p>We reported the error to OntapTV, and a representative said they would get a G4 to reproduce the bug and fix it.<\/p>\n<p>OntapTV explained that with Android in particular, it was difficult to test every device. The company is expecting error reports to come in after launch for some of the devices it was\u00a0unable to test.<\/p>\n<p>\u201cWe\u2019ve got the whole development team on standby to address these bug reports and we are expecting to do multiple updates over next couple of weeks,\u201d said OntapTV.<\/p>\n<div id=\"attachment_138968\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><a  data-lightbox=\"post-image\" href=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/09\/OntapTV-LG-G4-error-1.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-138968\" class=\"size-full wp-image-138968\" src=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/09\/OntapTV-LG-G4-error-1.jpg\" alt=\"OntapTV LG G4 error 1\" width=\"630\" height=\"354\" \/><\/a><p id=\"caption-attachment-138968\" class=\"wp-caption-text\">OntapTV LG G4 error 1<\/p><\/div>\n<div id=\"attachment_138970\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><a  data-lightbox=\"post-image\" href=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/09\/OntapTV-LG-G4-error-2.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-138970\" class=\"size-full wp-image-138970\" src=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/09\/OntapTV-LG-G4-error-2.jpg\" alt=\"OntapTV LG G4 error 2\" width=\"630\" height=\"354\" \/><\/a><p id=\"caption-attachment-138970\" class=\"wp-caption-text\">OntapTV LG G4 error 2<\/p><\/div>\n<p>On an <strong>iPad 3 running iOS 9<\/strong>, the OntapTV app was a little sluggish, but did not produce the issues as with the G4.<\/p>\n<p>Playback took\u00a0a little longer to start than on the G4, but once the video was playing\u00a0we had no further complaints.<\/p>\n<p>The quality was good, on-device stop\/resume worked, and seeking through a\u00a0video was quick.<\/p>\n<p>Another niggle during\u00a0testing across multiple platforms was that, much like ShowMax, OntapTV does not support resume between different devices.<\/p>\n<p>If you stop a video on one device, you can resume it on that device from where you left off. However, if you play the same video on another device it will start from the beginning (or from where you left off on that device).<\/p>\n<h3 class=\"my-4\">Downloading<\/h3>\n<p>Despite the error with the G4, it was still possible to download content to the device for offline viewing.<\/p>\n<p>Although the app crashed when you tried to watch something offline, if you are online it is possible to watch downloaded videos without the error messages appearing.<\/p>\n<h3 class=\"my-4\">Free tier, and free trial<\/h3>\n<div id=\"attachment_138964\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><a  data-lightbox=\"post-image\" href=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/09\/OntapTV-free-trial-home-page.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-138964\" class=\"size-full wp-image-138964\" src=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/09\/OntapTV-free-trial-home-page.jpg\" alt=\"OntapTV free trial home page\" width=\"630\" height=\"616\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/09\/OntapTV-free-trial-home-page.jpg 630w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/09\/OntapTV-free-trial-home-page-409x400.jpg 409w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2015\/09\/OntapTV-free-trial-home-page-50x50.jpg 50w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/><\/a><p id=\"caption-attachment-138964\" class=\"wp-caption-text\">OntapTV free trial home page<\/p><\/div>\n<p>Much like its competitors, OntapTV offers a free trial.<\/p>\n<p>The trial is not limited to a specific period, but instead limits which content you are able to access.<\/p>\n<p>Among the episodes and movies available on it include: A Fish Called Wanda, Rocky, Fimbles episode 1, Blackadder 2 episode 1, and Sherlock S1\/E1.<\/p>\n<p><em><strong>Review disclosure:<\/strong> OntapTV.com provided the reviewer with a free 30-day subscription and 5 free movie rentals.<\/em><\/p>\n<h3 id=\"related\">More video on demand articles<\/h3>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/broadcasting\/138900-ontaptv-com-tv-shows-and-movies-in-south-africa.html\"><strong>OntapTV.com TV shows and movies in South Africa<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/broadcasting\/138798-ontaptv-com-in-south-africa-for-r89-per-month.html\"><strong>ONTAPtv.com in South Africa for R89 per month<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/broadcasting\/138742-the-node-is-dead-altron-to-refund-customers.html\"><strong>The Node is dead \u2013 Altron to refund customers<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/broadcasting\/138526-orange-to-launch-video-streaming-service-south-africa.html\"><strong>Orange to launch video streaming service in South Africa<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/broadcasting\/138380-showmax-launch-plans-for-chromecast-and-apple-tv.html\"><strong>ShowMax launch plans for Chromecast and Apple TV<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We took South Africa\u2019s latest video on demand service for a spin, and it is off to a promising start.<\/p>\n","protected":false},"author":15,"featured_media":138802,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[35,32900,32908],"class_list":["post-138952","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-broadcasting","tag-headline","tag-ontaptv-com","tag-pccw-global"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/138952"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=138952"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/138952\/revisions"}],"predecessor-version":[{"id":138976,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/138952\/revisions\/138976"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/138802"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=138952"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=138952"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=138952"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}